WARRANTIES: SPOILED PRODUCT: We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. No company is flawless, but we are proud to say no company or individual has ever asked for a refund due to a spoiled or contaminated product. Not to say that a production error on our part would ever occur. We realize that using a number of natural ingredients that are source from around the globe (which include specifications and QA reports) a minor problem might result. If you feel that there is a noticeable flaw in the product, call us immediately.
RETURN POLICY: UNSATISFIED PURCHASE: If you have used the product up to 25% and for some reason it does not live up to your expectations (or a remote chance your skin reacts to a certain ingredient) we will take it back without question. However, like returning any product back to a store; your time, effort, personal expense of gas, parking and vehicle wear and tear is a typical. Our policy is that shipping will only be partially compensated by us. What this means is that, returning the product will be your responsibility (like returning merchandise to a store) where we will gladly send a replacement or a completely different product of your choice (with adjusted price variances) and ship at our expense!
Alternatively, if you are absolutely and completely unsatisfied with our products, and you have used up to 25% AND it is within our 15 day return policy, please ship back, at your expense, or email our customer care team at admin@naturallyyouskincare.com for further instruction. Once we’ve received your product within the 15 day policy period, we will issue you the refund of the purchase price, less shipping and handling, and using your original payment method. This is only valid for Retail Clients. Please refer to our unsatisfied purchase policy above for wholesale clients. Typically, once a product is used, we only provide exchange services. If your product has not been used and we see no noticable infiltration, we may under written and special circumstances return your product and refund you the purchase price, less shipping and handling, and less a 25% restocking charge, however, this is no guarantee for refund, if any.
TAKE NOTICE THAT ALL PRIVATE LABEL AND CUSTOM PRODUCTS ARE FINAL SALE, unless otherwise stated, or a manufacturer flaw exists. A non-refundable 50% deposit exists for all custom and private label clients.
